Surveys
Employee Surveys:
The employee loyalty survey is a tool for managers to learn how employees perceive the organization and its management. Managers need to know the factors that influence an employee’s decision to stay with an organization and what drives their commitment to being customer and company focused. Managers need to learn what their employees’ attitudes are toward their job, the organization, supervisors, coworkers, customers (attitude determines behavior) and how they rank important customer service characteristics.
Your survey results will provide a greater understanding of how to deal with the challenges of enhancing employee engagement, reducing turnover, improving effectiveness and developing management revealing information directly from your greatest asset: Your team.
This information should provide a snapshot of the company’s strengths and weaknesses as well as a benchmark on which you can gauge future improvement.
Survey Topics include:
- Leadership effectiveness
- Overall company and department job satisfaction
- Level of loyalty and commitment
- How connected employees are to your company goals
- Process management
- Human resource focus
- Customer market focus
- Employee connection to achieving business results
- Recognition and rewards
- Recommendations by employees
The surveys can be conducted on paper, online, or even through phone interviews.
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Leaderhsip 360° Suverys:
The way your leaders lead determine where your organization goes and how it gets there.
Leadership 360° includes a leaders self-survey where leaders rate their own leadership effectiveness skills and behaviors as well as a leaders rating survey completed by their own employees.
If you don't want your people to go in one direction while your strategy goes in another, you need effective leaders that exhibit a full range of leadership practices skills and behaviors that lead to positive business outcomes.
Leadership 360° surveys show how effective leaders are at building customer focused teams. The surveys will create results by identifying leadership effectiveness gaps and improvements that will boost their leadership effectiveness.
The surveys can be conducted on paper, online, or even through phone interviews.
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Retailer Satisfaction Survey:
How are you viewed by your customers?
What are your opportunities to increase sales?
Are you keeping up with the trends in your marketplace?
How likely are your customers to refer you to others?
How vulnerable are you to competition?
What are your greatest customer service strengths and weaknesses?
What do your customers see that you don't?
The retailer satisfaction survey is a tool for management to learn how their customers perceive their companies’ overall value to the retailer. You’ll learn what retailers think about your service level, attention to detail, and identify any gaps that you may not be addressing. We find that this is a great survey to do once a year to make sure you are servicing and meeting your retailers expectations. It’s also a great way to differentiate yourself by finding new avenues to sell yourself to your customers.
This benchmark survey is a cost effective tool to help you listen to the voice of your retailers. By having the right information, you will be able to focus on doing the right things and keep your business going in the right direction. Your survey results will provide real solutions for operational issues and development needs straight from your customer's mouth.
Survey topics include:
- Customer experience with your service, employees, managers, products and services
- The level of your customer loyalty
- Key factors that drive your overall customer retention
- Overall company and department satisfaction
- Key drivers of your customers' personal recommendations
- Customer satisfaction within individual departments
The surveys can be conducted on paper, online, or even through phone interviews.
Call or email for subscription pricing information.
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